Find out where you're losing bookings, free.
The free Leak Audit™: a 30-minute call and a one-page report with your own numbers. For clinics, spas, gyms and appointment-based businesses.
No payment. No contract. No sales pitch.
What we look at
The five places bookings usually leak, and one more most owners forget: their own time.
- Leak 1
First reply
How fast a new message, call or DM gets answered, and how many never get answered at all.
- Leak 2
Booking
How many people who ask about price or availability end up with an appointment in the calendar.
- Leak 3
Showing up
How many booked appointments turn into people through the door, and what happens to the ones who don't.
- Leak 4
Decision
How many consultations, plans and quotes turn into a yes, and who follows up on the rest.
- Leak 5
Next visit
How many customers come back, and whether every one of them is asked for a review or a referral.
- Your time
Your week
Where the owner's hours go, and which of them a system could take off your hands.
Other things we often find
- You don't know which ads or channels actually bring customers.
- Your front desk spends hours answering the same questions.
- Cancellations leave gaps nobody fills.
- Nobody records why people don't buy.
- Payments and instalments get chased by hand, or not at all.
- Happy clients are never asked for a review or a referral.
- The website gets visits but few enquiries.
What you'll need
Rough numbers from last month: how many enquiries you got, how many booked, and how many didn't show. If you don't track these, that's useful to know too.
What you get
Where it leaks, what it's likely costing you each month, and the one thing we'd fix first. One page, in plain English.
Dental clinic, 3 chairs · Week 1 findings
| First reply to a new enquiry | 4 h 20 mintarget under 60 sec | Leaking |
| Missed calls followed up | 2 of 14target 14 of 14 | Leaking |
| Front-desk hours on booking admin | 11 h / wktarget 3 h / wk | Slow |
| Website visits that enquire | 0.8%target 2.5% | Slow |
Questions
Is it really free?
Yes. No payment, no contract.
Will you try to sell me something?
Not on the call. If the report shows something worth fixing, we'll explain the options afterwards, and you decide.
What if I only want one thing?
Then you get one thing. Every package and project works on its own, and nothing requires anything else.
What happens to my numbers?
See the privacy notice for how we handle the details you send us.
Do you build websites too?
When the website is where people drop off, yes: as part of a package, or as a one-time project connected to your follow-up. We don't do standalone web design.
What if nothing's leaking?
Then we'll tell you, and you've lost nothing but 30 minutes.
Not sure where
it's leaking?
That's what the audit is for.
30 minutes. A one-page report with your own numbers. No sales pitch.